To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we require you to restrain your pet before entering the waiting room.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a short leash and (4 foot or shorter) and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Pending the doctor's approval, prescription refill requests called in before noon. will be ready after 2:00 p.m., requests called in by 5:00 p.m. will be ready the next morning. We are sorry for this change and appreciate your cooperation. Your pet's safety is our top priority.
We are happy to provide written prescriptions, at no charge, for any medication that we feel appropriate to prescribe for our patients. If you wish, we will also be happy to telephone or fax prescriptions to local pharmacies. With the sole exception of our partner, VetCentric, we will not telephone, fax or otherwise communicate with any pharmacy not located within the state of Indiana. To avoid confusion, we greatly appreciate you providing us with your local pharmacies phone number.
We require full payment at the time that services are rendered. For major procedures or treatments, we require a pre-payment of 25 % of the low end of the Treatment Plan when the pet is dropped off at our clinic. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, cash, and personal checks (subject to electronic check approval).
For the protection of all of our clients, checks are electronically deposited.